Track Your Order
Where is my shirt?
Every shirt is printed after you order it, so there are three stages between checkout and your door. Here is what each one means and how long it normally takes.
Find your tracking number
- Shipped orders: the tracking link is in the shipping confirmation email. Search your inbox for "Personalized Hawaiian Shirts".
- No email? Contact us with the name and email used at checkout.
The three stages
1. Photo check — business days 1 to 2
A person looks at your photo before anything is printed. If it will not print well you get an email asking for another. Reply and production continues; no reply means we wait, so check your spam folder if things seem quiet.
2. Printing and sewing — business days 3 to 10
The pattern is printed with your faces or logo in it, the panels are cut and the shirt is sewn. This is the stage that cannot be rushed, and it is where most of the time goes.
3. Shipping — arrives business day 9 to 17
You get a tracking number the day the shirt leaves. Domestic US delivery usually takes 3–7 days from there. Tracking sometimes shows nothing for the first 24–48 hours — that is the carrier, not the shirt.
When to get in touch
- Business day 10 with no shipping email: reply to your order confirmation and we check the queue.
- Tracking has not moved for 7 days after shipping: tell us, and we open a claim with the carrier.
- Ordering for a date: say so in the order note. December orders should be placed by the first week of the month.
Before business day 10, the shirt is almost certainly being made — checking in earlier will not speed it up, but we will answer anyway.
Changing an order in progress
Size, collar, pocket or photo can be changed within 24 hours of ordering — reply to the confirmation email. After that the shirt is in production. See the refund and reprint policy for what happens once it has shipped.